LG Appliance Repair in Rockford, IL
Updated
Short answer
Independent service. This site and the technicians it connects you with are not affiliated with, endorsed by or authorized by LG. If your LG appliance is still under the manufacturer's warranty, contact LG first: covered repairs go through its own service network.
- OE
- The water cannot drain
- IE
- A problem with the water supply, such as faucets not fully open
- dE
- The washer cannot lock its door
- UE / Ub
- Unbalanced load
- FE
- The washer is overfilling, usually from a faulty water valve
- PE
- The water level sensor is malfunctioning
Warranty
What LG's warranty covers
LG's refrigerator limited warranty lists one year from the original retail purchase for parts and labor on internal and functional parts, five years parts and labor on the sealed system (condenser, dryer, connecting tube and evaporator) and on the compressor, and for linear or inverter compressors, parts only in years six through ten, with labor charged (LG). The same document excludes damage from leaky or frozen water pipes, inadequate water supply and power failures.
Model number
Where to find the model and serial number
LG's support, manuals and warranty lookups are all organized by model number, so find it before you call. The model number guide lists where manufacturers put the tag by appliance type.
Error codes
What LG error codes mean
Meanings are LG's own wording, condensed. Codes vary by model, so confirm against your manual.
| Code | Appliance | What LG says it means |
|---|---|---|
| OE | Washer | The water cannot drain. Check the drain hose for kinks or clogs and clean the drain filter. source |
| IE | Washer | A problem with the water supply, such as faucets not fully open. source |
| dE, dE1, dE2 | Washer | The washer cannot lock its door: not closed completely, misaligned, or a defective latch. source |
| UE / Ub | Washer | Unbalanced load; some load types do not distribute weight evenly. source |
| FE | Washer | The washer is overfilling, usually from a faulty water valve. source |
| PE | Washer | The water level sensor is malfunctioning. source |
| tE | Washer | A heating error, usually caused by a faulty thermistor. source |
| SUD | Washer | Too many suds; the washer adds a suds-reducing cycle of about 2 hours. source |
| d90 / d95 | Dryer | The duct blockage sensor has detected a 90 or 95 percent blockage in the ductwork. source |
Before you call
Have these ready
- The full model and serial number from the rating tag (a phone photo is fine)
- The purchase or delivery date, to check warranty coverage first
- The exact error code or blink pattern, and when it appears
- Gas, propane or electric, for ranges and dryers
- What you have already tried, such as a reset or a cleaned filter
Recalls
Check for a LG recall
Search the U.S. Consumer Product Safety Commission's recall list for LG and your appliance type before paying for a repair; recall notices say what remedy the manufacturer offers. See how to check for appliance recalls.
Common questions
LG repair questions
What does OE mean on an LG washer?
LG says OE means the water cannot drain. Check whether the drain hose is kinked or clogged, and clean the drain pump filter.
What do d90 and d95 mean on an LG dryer?
The dryer's duct blockage sensor has detected a 90 or 95 percent blockage in the ductwork. LG says to clean the lint filter and check for strong airflow at the outside vent.
How long is LG's refrigerator warranty?
One year parts and labor, five years on the sealed system and compressor, and parts only through year ten on linear or inverter compressors, per LG's refrigerator warranty document.
LG appliances we cover
LG appliance acting up?
Tell us the LG model, the error code if there is one, and what it is doing. A local independent technician calls back with a time and a price before any work starts.