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Appliance RepairRockford, Illinois

Samsung Appliance Repair in Rockford, IL

Updated

Short answer

Samsung appliances carry a 1-year manufacturer's warranty, plus longer coverage on key parts: refrigerators get a 5-year sealed system parts and labor warranty and 10 years on the digital inverter compressor part, and washers and dryers 10 years on the digital inverter motor (Samsung). On a Samsung washer, 4C means it is not filling and 5C means it is not draining.

Independent service. This site and the technicians it connects you with are not affiliated with, endorsed by or authorized by Samsung. If your Samsung appliance is still under the manufacturer's warranty, contact Samsung first: covered repairs go through its own service network.

Call (815) 800-06772026 repair prices

Warranty

What Samsung's warranty covers

Samsung's home appliance warranty page describes a 1-year manufacturer's warranty, with refrigerators adding 10 years of parts coverage on the digital inverter compressor and 5 years of labor on the sealed system, and washers and dryers adding 10 years on the digital inverter motor, with other parts following the standard warranty (Samsung). Its refrigerator warranty page describes the 5-year sealed system warranty as covering parts and labor for the condenser, evaporator and compressor, and the 10-year compressor warranty as the compressor part only (Samsung). Warranty repairs go through Samsung's authorized technicians; check your coverage with your serial number on Samsung's registration page.

Model number

Where to find the model and serial number

Samsung asks for the serial number to look up warranty status. For washers and dryers it suggests a flashlight and a phone photo for labels in awkward spots, and the user manual or purchase paperwork as a backup (Samsung). See the model number guide for where tags usually sit by appliance type.

Error codes

What Samsung error codes mean

Meanings are Samsung's own wording, condensed. Codes vary by model, so confirm against your manual.

CodeApplianceWhat Samsung says it means
4C, nF, 4EWasherNot filling error: water is not entering the washer correctly. Check both supply hoses and that the valves are fully open. source
4C2, 4E2WasherHot/cold error: the supply hoses are swapped. Samsung says this code does not indicate service is needed. source
5C, nd, 5E, SE, SCWasherNo drain error: water is not draining at the correct speed or at all. source
OE, OCWasherOverflow error: there is too much water in the washer. source
LE, 1E, LCWasherWater level or leakage error: moisture is detected where it does not belong, or a sensor issue. source
dC, dS, dE, dLWasherDoor error (on some models dC is an unbalanced load error instead; check your manual). source
UE, Ub, UrWasherUnbalanced load. Ur means the washer is retrying to balance and is not a fault. source
SUd, SdWasherExcessive suds. Samsung says this is a detergent issue, not a service issue. source

Before you call

Have these ready

  • The full model and serial number from the rating tag (a phone photo is fine)
  • The purchase or delivery date, to check warranty coverage first
  • The exact error code or blink pattern, and when it appears
  • Gas, propane or electric, for ranges and dryers
  • What you have already tried, such as a reset or a cleaned filter

Recalls

Check for a Samsung recall

Search the U.S. Consumer Product Safety Commission's recall list for Samsung and your appliance type before paying for a repair; recall notices say what remedy the manufacturer offers. See how to check for appliance recalls.

Sources: Samsung, home appliance warranty; Samsung, refrigerator warranty; Samsung, washing machine information and error codes; Samsung, finding the model and serial numbers of a washer or dryer; U.S. Consumer Product Safety Commission, recalls

Common questions

Samsung repair questions

What is Samsung's refrigerator warranty?

One year standard, plus a 5-year sealed system parts and labor warranty and a 10-year parts-only warranty on the digital inverter compressor, according to Samsung.

What does 4C mean on a Samsung washer?

Samsung calls 4C (also nF or 4E) a not-filling error. Check both hoses are connected hot to hot and cold to cold, not kinked, and that the valves are fully open.

What does 5C mean on a Samsung washer?

A no-drain error: water is not draining at the right speed or at all. Samsung groups nd, 5E, 5C, SE and SC together.

Samsung appliances we cover

Washer RepairFront-load and top-load washers that will not drain, fill, spin or unlock, leak, or show an error code.Refrigerator RepairNot cooling, too warm, frost buildup, leaks, noisy fans, failed control boards and sealed-system work.Ice Maker RepairRefrigerator and freestanding ice makers that make no ice, small cubes, or leak. Hard water is a common cause here.Dryer RepairGas and electric dryers that will not heat, tumble or start, take two cycles to dry, or shut off early.Dishwasher RepairDishwashers that will not drain, fill, clean or dry, leak, leave white film, or show an error code.Over-the-Range Microwave RepairOver-the-range and built-in microwaves that run but do not heat, have dead keypads, or broken door switches.

Samsung guides

Samsung appliance acting up?

Tell us the Samsung model, the error code if there is one, and what it is doing. A local independent technician calls back with a time and a price before any work starts.

Call (815) 800-0677See 2026 Prices